FAQ

Q. Are there any circumstances that may delay my order?

A. The answer to this question has many facets. The first being Worldwide School Supplies holds no stock. Therefore we are completely reliant on the suppliers being able to meet our demands.

The second major problem with supplying orders in good time is the fact that the educational industry is seasonal. The majority of British and British International schools all place their orders in the same periods over the year. This includes all of the schools that Worldwide School Supplies services and all of the schools we do not. There is a huge reliance on the suppliers to be able to forecast the demand on their products required. Very few of the suppliers that are commonly used are not manufacturers, which means that they also to have to work through a third party in order to supply demand.

The final facet worth mentioning here is that many suppliers will hold orders back if they are incomplete. The reason for this is that they are attempting to reduce the delivery costs involved. If they do not take this action the costs are passed on to Coningsby 4 Schools and in the long run would be passed on to our customers. We make great efforts at Worldwide School Supplies to keep the ordering process as cost effective as possible for our customers but always try to balance this with our main objective which is to provide our schools with the maximum fulfilment on their orders.

Q. How can I check the status of my order?

A. Your school will be issued with an account number and password that will enable you to follow the progress of the schools orders on Worldwide School Supplies website. Select the on line status option and enter your account number and password (Please note the password is case sensitive.) The Status is updated each night UK time. You can also contract your account manager who will respond to your query within 24 hours.

Q. What do I do if there is a problem with the items I have received?

A. If you have been invoiced for goods that don't appear to have been received, (a shortage), then report this as soon as possible to the personal account manager for your school/company. It will be investigated, as there may be items mislaid in transit with the freight companies. Once the shortage has been confirmed, a Free of Charge replacement item will be issued as the item has already been invoiced, if necessary, it is possible to raise a Credit for the non-received item and a new invoice can be raised at the dispatch of the replacement.

If you receive a product that has been damaged in transit, please provide photographs if possible and explain the damage of the item, in these cases it is possible to contact the supplier of the product and arrange a replacement to be sent as soon as possible.

If you have received an item that is incorrect. In some cases it may be necessary to return the incorrect item, a credit note for the item and dispatch costs will be raised against your account and the correct item will be reordered and dispatched as soon as possible.

Q. How can I effect a payment on my account?

A. We can accept payments via the following methods

1. Bank Transfer
2. Bankers Draft
3. Cheque

Please provide details of any transfers to us via email so that we can trace the monies coming into the bank account.

Details of our bank account can be obtained by emailing Adam Chantry.

Q. Can you provide me with copy invoices?

A. Copy invoices can be faxed, posted or emailed to you, please send your request via email to Adam Chantry and include your fax number where necessary.